Frequently Asked Questions

Store Front Information

Do you have a No Whey! Store Front?

Although our manufacturing facility in Lakewood, NJ is not open to the public, our No Whey! Bake Shop in Howell, NJ is! Come visit us! We serve up fresh baked goods on the daily & offer our signature goodies as a No Whey! Chocolate retail store.

Location: 6473 rt 9 n, Howell Township, NJ 07731

Store Hours: Monday-Friday, 9 a.m. - 5 p.m.

Questions? Call Us: 732-994-5071

Ingredient Information

•What are the top 9 common food allergens?

The U.S. has identified a list of 9 top allergens, and most countries use this core list of allergens, which account of more than 90% of food allergens. The top 9 allergens in the U.S. are:

-Peanuts
-Tree Nuts
-Eggs
-Dairy (milk)
-Wheat
-Soy
-Fish
-Crustacean Shellfish
-Sesame

•What are your products free from?

Each product is made in a dedicated facility free from the top 9 common food allergens and is gluten free. Each product is dairy free, peanut free, tree nut free, soy free, wheat free, egg free, fish free, shellfish free, sesame free and gluten free. We are Vegan and 100% cruelty free, All Natural, Dairy Free, Milk Free, Lactose Free, Peanut Free, Tree Nut Free, Egg Free, Soy Free, Wheat Free, Gluten Free.

If you have any questions about other allergens, please reach out to us @ info@nowheychocolate.com

•Do your products contain any corn?

Some of our products do not contain any corn based ingredients, but there is a chance of cross contamination with corn ingredients. We use corn based ingredients in some of our products and our manufacturing facility. If you have a food allergy to corn, we would not recommend consuming our products due to our use of corn ingredients and the chance of cross contamination.

• Are your products Kosher certified?

Yes, all of our products are OK! Kosher Pareve certified

Wholesale Accounts:

• Do you offer wholesale accounts?

Yes, we do! We offer both every day and seasonal products to our wholesale customers.

• How do I get approved for a wholesale account?

Click Here for more information!

Order Status

• How do I track my order? / Has my order shipped?

Tracking information will be emailed automatically when your order is shipped. You may also obtain tracking information by logging into your account. After you log in, hover your mouse over the "Account" link located at the top right hand corner of you screen. When you hover your mouse, a drop down list will appear. Click the "orders" button.

• Shipping Information

Shipping is automatically calculated prior to submitting your payment information. To view your shipping options simply add items to your cart and proceed to the Checkout page where you will be offered different shipping methods and their prices. We will begin filling and shipping your order shortly after we receive payment from you. During busy holiday seasons, which are the weeks leading up to Halloween, Christmas, Valentines Day and Easter, it can sometimes take up to a week (or more) to process and ship your order due to the extraordinary volumes and physical limitations involved in processing thousands of orders at the same moment. The carrier generated shipping times are estimated and do not include the time it takes to pack and fill your order.

My Account

• How do I create an account?

Click the "My Orders" link at the top left-hand side of our site to create an account.

• How do I edit my account information?

Click the "My Orders" link at the top left-hand side of our site to log in to your account and make changes.

• I forgot my password.

Click the "sign in" link at the top right-hand side of our site - next to the sign in button, you'll see a link that reads "forgot my password" - click this to use the password reset feature.

Shipping and Returns

• When will my order ship and what are my shipping charges?

We will begin filling and shipping your order shortly after we receive payment from you. During busy holiday seasons, which are generally the weeks leading up to Halloween, Christmas, Valentines Day and Easter, it can sometimes take up to a week (or more) to process and ship your order due to the extraordinary volumes and physical limitations involved in processing thousands of orders at the same moment.

• I live in Canada, where can I buy your products?

We do offer shipping to Canada! We ship via USPS Priority Mail International. Please check cost of shipping upon checkout. You can also find our products in some stores in Canada - please check our store locator to find one near you!

• How are products shipped to Hawaii and Alaska?

Almost all orders for Hawaii and Alaska residents are shipped via United States Postal Service Priority Mail.

• What is the return policy?

Please CLICK HERE to view our published Returns Policy.

International Shipping

• Do you ship to my country?

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. During check out we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.

Guarantees

• Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security. If you have questions about Internet security and risk, please CONTACT US. We are committed to making sure that your private information stays that way and is not transferred or shared with any party other than those directly involved in processing your order.

Pricing and Billing

• Do I have to pay sales tax?

You only have to pay sales tax if you are located in the same state as our main warehouse, which is in New Jersey.

• What are my payment choices?

No Whey Foods accepts PayPal, Visa, Mastercard, Discover, and American Express. Businesses may use a company-issued purchase order. Please contact customer service to establish a business account for commercial purchases by purchase order.

• I need a copy of my receipt/invoice.

Click the "My Orders" link at the top left-hand side of our site to log in to your account and print invoices.

• When will my credit card be charged?

When you place your order, No Whey Foods receives a payment authorization for the amount of the purchase. Your card or account will not be charged until the order is actually shipped. Please note that it may look as though you have been charged prior to shipping if you pay with a debit card. This is because banks hold funds against an authorization on debit accounts.

Additional Support

• How do I contact you?

Please CLICK HERE to view contact information on our About Us page, or you can complete a Contact form by clicking HERE.